Frequently Asked Questions
What are your payment options?
We offer two primary options for our system: Stripe and PayPal. Stripe is an on-site credit card processing service currently available in 43 countries, and our Stripe-compatible login system allows users to store their information securely online. PayPal is an offsite but secure system available in over 200 countries. Both support plan-based payments such as our 12-session booking plans, and both accept credit or debit cards.
What are your shipping costs?
Since our store is brand new, we currently offer free shipping. After our initial sale period, we will add shipping costs based on the buyer's proximity.
What is your Return and Refund Policy?
If you would like to return a product, please contact us via our online form within 30 days of your order. The product does not need to be in its original packaging; however, it must be in the same condition that you received it in.
Once we receive the product, we will send an email to the address you had used to contact us stating that we had received your item. Within 7 days of this email, we will send a refund equal to the product price. Please note that any shipping costs and taxes are non-refundable.
What kind of company is Traipsin' Global On Wheels?
Traipsin' Global On Wheels is a Limited Liability Corporation (LLC) founded in 2018, with the threefold goals of creating a space where individuals with disabilities can access information about fitness, encouraging a global-minded approach to life, and cultivating advocates for equality and justice for people with various disabilities. You can visit our About page to learn more.
How many people work here?
We currently have around a dozen employees, most of whom work remotely. If you are interested in joining the team, please head over to our Careers page to see if you could be a good fit with us.
What if an item I ordered arrives damaged--or doesn't arrive at all?
If your product is damaged, we have outlined a process for refunds; please see our Return and Refund Policy below. If your item doesn't arrive, please contact us via our online form with your order number in the subject.
Shop and Services
How does your booking system work?
We offer online services for fitness coaching, life coaching, and accessible travel guidance; among these is a 12-session plan that costs $25 per week. You can cancel at any time, and if you would like to book a single session for $30, you can do so as well.
Do you sell gift cards?
At this moment, gift cards are planned. If you would like to see this or similar products, please send us a message through our online form so we can gauge interest.